Returns & Exchanges
At Utiva, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel with original tags attached. If your new fashion find isn't the perfect fit, we are here to help you exchange it or receive a full refund.
Initiate Your Request
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging and attach the pre-paid shipping label provided via email to the outside of the box.
Ship It Back
Drop off your package at any authorized carrier location or schedule a free pickup through our logistics partner's website.
Receive Your Refund
Once our quality control team inspects the returned garments, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing